360 Degree ONE STOP SERVICE FOR IMPORTS FROM CHINA

Importing from China. One-stop service directly from the manufacturer.

The STM-Group accompanies the product development for goods from China from the customer’s inquiry to the finished delivery. We apply the six differentiated procedural steps. Transparent, clear and comprehensible communication is given highest priority.

From the customer’s inquiry to the finished product in only 15 weeks

The STM-Group is proud of the 360 ⁰service it developed. Customers appreciate the reliable full-range processing of all imports from China, from price negotiations to quality controls to overcoming administrative barriers for imports to Europe. One stop service has been appreciated by importers for over 10 years.

1.Inquiry 2.Processing 3.Production 4.Inspection 5.Import 6.Delivery

Inquiry

1 – 2 weeks

In order to obtain the best value for money, the STM-Group carries out a professional market research for each product inquiry. Contract and price negotiations do not take place before the desired manufacturer has been decided. In the next step, the import department determines all provisions and requirements for the import of the desired products.

Operational procedures are carried out in compliance with the EU certification rules. No documentations of the production facilities must be missing. Only after all costs have been stated clearly and transparently, the customer will receive an official offer.

Processing

1-2 weeks

After approval of the submitted offer by the customer, the STM-Group defines the conditions of production and delivery with the manufacturer and product samples are being made. The STM-Group’s quality department requests samples and product designs and subjects them to strict quality controls. They must be first approved and released before they are sent to the customer for final examination.

Production

4-5 weeks

After the samples have been approved by the customer, the final delivery terms are stipulated. The production phase is initiated. During production the STM-Group’s quality department examines and monitors each production process. This means that misunderstandings, discrepancies and quality changes are resolved as early as possible. In regular intervals the customer is informed transparently about the production status.

Quality Inspection

1 week

All products of STM-Group conform to all applicable European norms meaning that the quality of each delivery is examined carefully for compliance with the ISO standard. Clear and transparent records guarantee smooth product development. The final quality control report provides the customer with an extensive documentation. If required, the STM-Group also carries out a loading inspection.

Import

3-4 weeks

After completion of production the customer receives the final quality control report. It has to be reviewed after receipt and approval has to be given. Shipping is initiated only after receipt of the customer’s confirmation. Upon request, the STM-Group’s import department will organize shipment either by sea freight or airfreight. In addition, the STM-Group will provide all export documents required for the import of goods to the European market. All importing costs incurred, including customs clearance (in compliance with the applicable laws of the importing country) must also be borne by the importer. Here the STM-Group accompanies and counsels in connection with all arising bureaucratic barriers.

Delivery

1 week

As soon as the goods have cleared by custom and all documents have been approved by the European customs authority, the STM-Group organizes their delivery to the customer’s destination. If required, STM-Group’s highly-qualified team will also offer a wide range of after sales services to our customers.

CONTACT

STM GROUP

info@shanghaitomilan.com

Services

Importing from China. One-stop service directly from the manufacturer.

From the customer’s inquiry to the finished product in only 15 weeks

Inquiry

1 – 2 weeks

Processing

1-2 weeks

Production

4-5 weeks

Quality Inspection

1 week

Import

3-4 weeks

Delivery

1 week

CONTACT

STM GROUP

HONG KONG

SHANGHAI

BOZEN / BOLZANO

VIENNA