Processing

1-2 weeks

After approval of the submitted offer by the customer, the STM-Group defines the conditions of production and delivery with the manufacturer and product samples are being made. The STM-Group’s quality department requests samples and product designs and subjects them to strict quality controls. They must be first approved and released before they are sent to the customer for final examination.

Production

4-5 weeks

After the samples have been approved by the customer, the final delivery terms are stipulated. The production phase is initiated. During production the STM-Group’s quality department examines and monitors each production process. This means that misunderstandings, discrepancies and quality changes are resolved as early as possible. In regular intervals the customer is informed transparently about the production status.

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Quality Inspection

1 week

All products of STM-Group conform to all applicable European norms meaning that the quality of each delivery is examined carefully for compliance with the ISO standard. Clear and transparent records guarantee smooth product development. The final quality control report provides the customer with an extensive documentation. If required, the STM-Group also carries out a loading inspection.

Import

3-4 weeks

After completion of production the customer receives the final quality control report. It has to be reviewed after receipt and approval has to be given. Shipping is initiated only after receipt of the customer’s confirmation. Upon request, the STM-Group’s import department will organize shipment either by sea freight or airfreight. In addition, the STM-Group will provide all export documents required for the import of goods to the European market. All importing costs incurred, including customs clearance (in compliance with the applicable laws of the importing country) must also be borne by the importer. Here the STM-Group accompanies and counsels in connection with all arising bureaucratic barriers.